Management of IT has become an area of top priority, since the functioning of a 21st Century organisation is run and sustained by IT services. IT is supposed to improve efficiency and decrease costs of operations. This, however, will fail if IT systems are disorganised and not optimally integrated in operations.
The need for a standardised IT framework
IT is no longer just a back-end service. It is the core channel for operations at all levels within an organisation. Lack of standardised procedures and application of IT leads to unnecessary activities and costly errors. To streamline the management of IT services, a framework needs to be implemented and put into practice. A widely accepted approach to achieve this is ITIL.
ITIL stands for Information Technology Infrastructure Library. It is not a tool, like a software or hardware infrastructure. Rather, as the term denotes, it is a collection of books that instruct and guide on the ways to design and implement IT infrastructure. ITIL is a set of best practices based on decades of research and experience and constantly being updated in track with technological advancements. The best practices are laid out in 5 books, offering guidance to organisations on IT service strategy, design, transition, operation and continual service improvement.
The framework provided by ITIL enables organisations to achieve optimal levels of efficiency and productivity in operations, while reducing costs and increasing profitability. This is accomplished through systemised identification, planning, delivery and support of IT services.
Getting an ITIL Certification
ITIL certification can be obtained through a series of examinations. There are 5 levels of qualification in the ITIL scheme. Each level focuses on different aspects of IT, and so there is flexibility offered to interested candidates depending on their areas of interest and work. The 5 hierarchal levels of qualification are:
* ITIL Foundation,
* ITIL Intermediate Level,
* ITIL Managing Across the Lifecycle (MALC),
* ITIL Expert Level, and
* ITIL Master Qualification
A leader in providing such expertise for the training and examination for ITIL certification Singapore. There are various accredited institutes offering expertise training and examination for individuals and organisations who want to be ITIL certified. These institutes are accredited by APMG, the organisation which manages the ITIL trademark and the accreditation of examination providers worldwide. Expert trainers will provide customised courseware, designed according to the unique requirements of candidates. For instance, approved trainers can customise e-learning content for specific needs of different organisations.